For families
Couples & families
Separation, divorce, property and finances, and family relationships that have become hard to navigate.
Explore Family MediationMediator in Sydney, NSW · Online Australia-wide
Better conversations. Stronger relationships. Positive outcomes.
Helping individuals, families, workplaces and young people in Sydney and across NSW navigate conflict through respectful mediation, Family Dispute Resolution and practical conflict resolution.
- Accredited Mediator & FDR Practitioner
- Confidential, structured process
- Based in Sydney · online across NSW & Australia
Meet DeepaAccredited Mediator and Family Dispute Resolution Practitioner
Find the right support
Who we work with
Every conflict is different. Choose the pathway that sounds most like you — you can always talk to us if you're not sure.
For separated parents
Parenting & FDR
Child-focused Family Dispute Resolution to agree on parenting arrangements and create a parenting plan.
Learn About Parenting MediationFor workplaces
Workplaces & organisations
Workplace mediation, facilitated team conversations and cultural communication training.
Discuss Workplace MediationFor schools & youth
Schools & youth programs
Interactive workshops that build communication, empathy and problem-solving skills in young people.
Enquire About Youth Programs
What is mediation?
A calmer way to work things out
Mediation is a voluntary, structured conversation guided by an impartial mediator. The mediator doesn't take sides or make decisions for you. Instead, they help everyone involved to be heard, understand what matters most, explore options and — where possible — reach an agreement that works in practice.
- You stay in control. Decisions are made by the people involved, not imposed by someone else.
- It's private. Discussions are confidential, with some legal exceptions we'll explain before you start.
- It's often quicker and less costly than going to court, and can reduce the strain on everyone involved — including children.
- It protects relationships that need to continue, whether as co-parents, family members or colleagues.
Why our approach
Calm, impartial and practical
Conflict can be exhausting. We bring structure, steadiness and genuine care to the conversations that matter most.
Genuinely impartial
We don't take sides. Our role is to make sure every person is heard and the process is fair.
Safety-aware
Every family matter starts with a private intake, so we can check that mediation is safe and suitable before anyone meets.
Clear structure
You'll know what to expect at each stage, what's being discussed and what happens next.
People first
We combine professional rigour with warmth, patience and plain language.
Culturally aware
We respect different family structures, values, languages and ways of communicating.
Online, Australia-wide
Join secure video sessions from wherever you are — including in separate virtual rooms when that helps.
How it works
Four simple steps
The exact process varies by service and circumstance, but most matters follow this path.
Initial enquiry
Send an enquiry or call us. We'll explain the options and answer your questions — no sensitive details needed at this stage.
Private intake
A confidential one-on-one session with each person to understand the issues and assess whether mediation is safe and suitable.
Mediation sessions
Facilitated conversations — together or in separate rooms — focused on what matters and the options available.
Agreements & next steps
We help you record what's agreed and explain how to make it formal if needed, with independent legal advice.
Cultural understanding
Every family and workplace is different
Australia's diversity is one of its strengths. The way people express disagreement, make decisions and involve extended family can vary a great deal — and that deserves respect, not assumptions.
- We take time to understand your background, values and what a good outcome means to you.
- We welcome diverse family structures, including blended, rainbow and extended families.
- If you'd like an interpreter, tell us at intake and we'll talk through how to arrange one.
Your practitioner
Meet Deepa
Deepa leads Keystone Resolution. She is an Accredited Mediator and Family Dispute Resolution Practitioner with a legal background and a people-first approach.
- Accredited Mediator
- Family Dispute Resolution Practitioner (FDRP)
- Legal background
Deepa brings rigour and warmth to every mediation. She knows how stressful conflict can be, and she works to create a steady, respectful space where people can talk about difficult things and focus on practical next steps.
As an accredited FDR practitioner, Deepa can conduct Family Dispute Resolution and, where appropriate, issue section 60I certificates for parenting matters.
More about Deepa and our practiceSydney, NSW & online across Australia
Support wherever you are
Keystone Resolution is based in Sydney and works with families, parents and organisations across Greater Sydney, the Central Coast, Newcastle, Wollongong and regional NSW. Through secure video sessions we also support clients in Melbourne, Brisbane, Canberra, Perth, Adelaide and right across Australia.
Online mediation means less travel and time off work, and it's easier for people living in different cities to take part. It can also feel safer and more comfortable — each person joins from their own space, and we can use separate virtual rooms (sometimes called "shuttle" mediation) so you don't have to be in the same room as the other person.
We're based in Sydney, NSW. Sessions are held online. If you'd prefer to meet in person, just ask and we'll let you know what's possible.
Secure video
All you need is a private space and a device with a camera and reliable internet.
Separate rooms
Shuttle sessions keep people apart while the mediator moves between rooms.
Saturday sessions
Family mediation sessions are held on Saturdays, 9:00am – 4:00pm.
Private by design
We treat your information with care, in line with Australian privacy law.
Questions
Common questions
Can't find what you're looking for? See our fees and FAQs or talk to our team.
Is mediation right for my situation?
Mediation works best when everyone is willing to take part and can speak up safely. It may not be suitable where there has been family violence, coercion, abuse, or a significant imbalance of power. We assess suitability in a private intake session with each person before any joint session takes place.
Does the other person have to agree to mediation?
Mediation is voluntary, so the other person needs to agree to take part. With your permission, we can contact them to explain the process and invite them to an intake session. For parenting matters, if the other person refuses or doesn't respond, an accredited FDR practitioner may be able to issue a section 60I certificate reflecting that.
Is mediation confidential?
Yes, with some important exceptions. What's said in Family Dispute Resolution is generally confidential and can't be used as evidence in court, but the law requires or allows disclosure in limited situations — for example, to protect a child or prevent serious harm. We'll explain this clearly before you begin.
Can sessions be online?
Yes. Our sessions are held by secure video so people can join from anywhere in Australia. We can also run sessions in separate virtual rooms.
Do I still need a lawyer?
Mediators don't give legal advice. We strongly encourage everyone to get independent legal advice — especially about property and finances, and before signing any agreement or applying for consent orders.
Ready to take the first step?
Tell us a little about what you need and we'll be in touch within one business day for a free initial consultation about your options. There's no obligation and you don't need to share sensitive details.